So, you’ve made the exciting decision to purchase your latest foodservice equipment from TFG. Congratulations are in order! As you anticipate the arrival of your new gear, there might be some uncertainties spanning from installation procedures to staff training. Ensuring you have a reliable support system in place for your equipment can be the difference from a successful purchase to one not so savory. Whether it’s providing adequate training, enlightening your staff on the intricacies of your equipment, or simply having a reliable contact for questions, TFG will be there for you through it all. Without further ado, let’s break down what you can expect after your new purchase!
Personalized Site Survey: Setting the Stage
Before the installation kicks off, our dedicated team pays a visit to your location. During this crucial step, our TM conducts a thorough site survey. This entails assessing various factors, from measuring doorways to confirming power and gas connections. Through meticulous planning and documentation, we lay the groundwork for a hassle-free installation.
Efficient Installation Process: Bringing Your Vision to Life
On the scheduled day, our expert installers arrive within a scheduled time frame. We introduce our team and outline the installation procedure, ensuring transparency and clear communication throughout. From maneuvering equipment into place to hooking up essential utilities, our skilled technicians handle every aspect with precision. Following a comprehensive checklist tailored to your specific unit, we ensure everything is primed for optimal performance.
Empowering Operation and Maintenance: Knowledge is Key
Once installation is complete, we don’t just bid farewell – we equip you with the knowledge to maximize the potential of your new equipment. Whether it’s operating procedures, cleaning protocols, or routine maintenance tips, our team provides comprehensive training to ensure you’re fully confident in utilizing your investment effectively.
Streamlined Warranty Process: Peace of Mind Guaranteed
With paperwork handled promptly after installation, we initiate the warranty process, sparing you the hassle. Should any issues arise down the line, rest assured that our responsive team is just a call away. Our service vans are stocked with essential parts, offering a swift resolution and minimal downtime, because we understand the urgency of keeping your operations running smoothly.
Ongoing Support and Satisfaction: Our Commitment to You
Our dedication doesn’t end once installation is complete. Our TM conducts follow-up visits and calls to ensure your satisfaction and address any lingering concerns. Moreover, we offer PM visits, tailored to your equipment’s needs, to keep it operating at peak performance levels.
Convenience and Consistency: Autoship
As part of our commitment to convenience, we offer Autoship services for recurring parts and maintenance. From tune-up kits to filter pads, we ensure you never run out of essential supplies.
At TFG, your satisfaction is our priority every step of the way. From meticulous planning to ongoing support, we’re with you at every turn, ensuring your investment exceeds expectations. Choose great equipment and even better support with TFG – where excellence is not just a promise, but a guarantee.
