Fast, Factory-Trained Equipment Repair Across the South
TFG's field service team keeps fryers, combi ovens, soft serve machines, and refrigeration equipment running across South Texas, Louisiana, Tennessee, Mississippi, Arkansas, Alabama, and the Florida Panhandle — with technicians strategically based inside the territories they serve.
When a fryer goes down mid-rush or a combi oven throws an error code an hour before doors open, downtime is the only thing on your mind. TFG's Service Department was built to close that gap fast — with repair coverage seven days a week, 365 days a year, delivered by technicians who live and work inside the territory they cover, not dispatched from three states away.
From Henny Penny fryers and combi ovens to Taylor soft serve and frozen beverage equipment, Flavor Burst injection systems, Middleby brands, Emery Thompson batch freezers, IceTro machines, and Purdy/Stera-Sheen cleaning systems, our service team supports the equipment that keeps QSRs, chain restaurants, fine dining kitchens, stadiums, hotels, and cafeterias running across the Southern U.S.
Service Built Around Your Uptime
Every part of our service model is designed around one outcome: getting your equipment back online fast, and keeping it that way.
7 Days a Week, 365 Days a Year
Equipment doesn't break on a schedule, so neither do we. Our Service Department fields repair calls every day of the year.
Territory-Based Technicians
Our team is strategically positioned across TX, LA, TN, MS, AR, AL, and the FL Panhandle, so help is close instead of hours away.
Factory-Trained & Refrigeration Certified
Every TFG Service Technician is factory trained on the brands we support and holds refrigeration certification.
Ongoing Training All Year
We keep skills current with continuous training throughout the year as equipment, controls, and technology evolve.
Stocked Service Vehicles
Each service vehicle carries a standard stock of replacement parts, so more calls get resolved on the first visit.
24-Hour Response, 95%+ of the Time
We respond to service calls within 24 hours more than 95% of the time — because a fast callback matters as much as the fix.
Technicians Who Actually Know the Equipment
A service call is only as good as the technician showing up. That's why every TFG Service Technician completes factory training on the brands we support and holds refrigeration certification before they ever touch your equipment.
Training doesn't stop after onboarding. We run ongoing education throughout the year to keep skills current as manufacturers update controls, refrigerants, and diagnostics, and our management team reviews technician performance on a regular basis to keep quality consistent across every territory.
- Factory-trained on Henny Penny, Taylor, Flavor Burst, Middleby, Emery Thompson, IceTro, and Purdy/Stera-Sheen equipment
- Refrigeration certified
- Performance reviewed regularly by TFG management
Delivery, Installation, Start-Up & Training
TFG's service work starts well before something breaks. When new equipment arrives, our team handles complete delivery, installation, start-up, and hands-on training, so your staff is confident on day one instead of learning by trial and error during a rush.
Behind the scenes, our office stays connected to every field technician using the latest digital dispatch technology, so we can route the right tech to the right call and keep you updated on ETA without the guesswork.
- Full equipment delivery and installation
- Start-up and functional testing before we leave
- Hands-on staff training on new equipment
- Real-time dispatch coordination between office and field
Service Coverage Across the Southern U.S.
TFG technicians are based throughout our seven-state territory, keeping response times short for QSRs, chain restaurants, fine dining, stadiums, hotels, and cafeterias alike. Brand coverage can vary slightly by area — contact us to confirm availability for your location.
Coverage isn't limited to our office cities — in most of our territory, we service the entire state. Don't see your area listed? Call 800-831-0136 or email service@tfgroupllc.com and we'll confirm coverage for your address.
Equipment Our Technicians Support
Brand availability varies by territory. Call 800-831-0136 to confirm which brands our team services in your area.
Every Service Vehicle Carries Replacement Parts
Our trucks roll with a standard stock of the parts our technicians use most, so more repairs are finished in a single visit instead of a second trip.
See Our Parts ProgramService Department FAQ
How fast can TFG respond to a service call?
We respond to service calls within 24 hours more than 95% of the time. Because technicians are based throughout our territory rather than in one central location, help is typically close by.
What areas does TFG's service team cover?
TFG provides commercial foodservice equipment service across South Texas, all of Louisiana, Tennessee (west of the CT/ET time zone line), all of Mississippi, Arkansas, and Alabama, and the Florida Panhandle. Call 800-831-0136 or email service@tfgroupllc.com to confirm coverage for your specific location.
Is service available on weekends and holidays?
Yes. Our Service Department operates 7 days a week, 365 days a year, because kitchen equipment doesn't wait for a business day.
Are your technicians certified?
Every TFG Service Technician is factory trained and refrigeration certified, with ongoing training conducted throughout the year to stay current with new equipment and controls.
Does TFG install new equipment, or only repair existing units?
Both. We offer complete delivery, installation, start-up, and staff training for new equipment, in addition to ongoing repair and maintenance service.
What brands can TFG service?
Our technicians support Henny Penny, Taylor, Flavor Burst, Middleby, Emery Thompson, IceTro, and Purdy/Stera-Sheen equipment. Brand coverage can vary slightly by territory, so it's worth a quick call to confirm.
Need Service? We're Ready.
Call 800-831-0136 or email service@tfgroupllc.com to get a technician on the way — or fill out the form below and our team will follow up.