CLARK MITCHELL, HP CERTIFIED MASTER TECH
Next up for their turn in the spotlight is Henny Penny certified Master Tech, Clark Mitchell. Clark has been helping operators better serve their customers for over five years with his expertise and attentiveness. Let’s take a deeper dive into his TFG experience.
What type of training did you receive?
I attended several in-person classes at the Henny Penny factory in Ohio. I went at least once a year over the last five-and-a-half years including many days of online video training to acquire this certification and I’ve been solving problems ever since. Everyone at TFG is super supportive, with tons of resources to help me in any way they can.
Tell us a bit about your day to day.
It can start as early as 4am and can go as late as 8pm. I’m helping a multitude of restaurants and gas stations within a five-state radius of my home territory in Nashville. No two days are ever the same—one day I could be fixing a coffee machine, the next I’m repairing an ice dispenser. I love solving the daily puzzles this job throws my way.
What do you believe sets TFG service techs apart from your competitors?
Our attention to detail and our willingness to see every call all the way through—we won’t leave until the job is done. We leave no stone unturned, checking things that others wouldn’t normally check for. Another thing that I believe sets us apart is we all know each other’s strengths, so I know exactly who to reach out to if I need help and vice versa. For instance, my original expertise was in coffee equipment, so my coworkers will reach out to me for help if need be. We’re also very comfortable working on all TFG brands, including Henny Penny.
Do you have an example of a time where you had to reach out to the TFG network for help on a ticket?
Oh yes. Just yesterday I was working on an ice cream unit where the mix pump was seemingly running backwards. Now, I’ve never encountered anything like this but that didn’t mean that someone within our network hasn’t seen it a few times. I reached out and of course there was a tech that’s seen this kind of thing before. We were able to resolve the issue in no time!
Any advice you can give to operators to maintain their equipment?
Clean! Clean! Clean! I cannot stress this enough. And remember to always change your filters. That’s not a step you want to skip.
Any advice to aspiring TFG techs?
You may think the training is long but I’m telling you it’s well worth it. Having a natural curiosity about how things work and love for problem solving doesn’t hurt either.
Clark is one of many great TFG employees whose professionalism and expert-level product knowledge sets TFG apart from any other foodservice equipment distributor. Contact us today to learn more about how you can receive service that excels.
Great Products…Great Service…DELIVERED!!