BILLY’S BOUDIN & CRACKLIN
TFG supports foodservice businesses of every kind. We’d like to put a spotlight on a dedicated customer that has trusted TFG to help them provide an authentic Cajun experience: Billy’s Boudin. We sat down with owner-operator, Patsy Frey, to talk about Billy’s Boudin, her TFG equipment of choice and how we support the business.
What Should A First-Time Customer Try At Billy’s Boudin?
Our pepper jack boudin balls and roll up are by far most popular! Try those for sure but our fried seafood, cracklins and boudin eggrolls are also big sellers.
How Much Demand For Your Products Do You See In A Day?
A lot [laughter]. But let’s see, there’s about 90 boudin balls in a lug and we fry anywhere from 10 to 12 lugs in a day. We’re frying well over 1,000 boudin balls a day and that’s not including our fried seafood and cracklins. We have big appetites down here in Louisiana!
When Did You Start Using Henny Penny To Help Your Business?
My husband heard Henny Penny fryers could really help us. So, we tried them, really liked them and kept them! We had our first Henny Penny fryer installed 15 years ago and never looked back.
How Do You Teach Customers To Use Their Equipment?
We always give them a training session. I’ll usually get a group together and teach them in a mini class of sorts on the new equipment. I try to keep classes under an hour, breaking down everything as simply as I can for everyone to understand. After class, I’ll direct them to a QR code that leads them to additional training materials and troubleshooting assistance.
How Do Henny Penny Fryers Help Where Your Previous Fryers Came Up Short?
Ease of use! Our old fryers were a lot of work. It was always hell trying to filter the oil, which would splash and hurt our employees. It was very dangerous, and we needed to make a change. Filtering oil on Henny Penny fryers is much simpler and safer. They heat up faster to get us cooking sooner and with preset cook settings, we can always fry the perfect cracklin. But the best part about these fryers is that we’re saving more on oil than we ever had, especially considering how much we use.
How Does TFG Help You With Maintenance?
On the rare occasion one of our fryers or merchandisers runs into a snag, a TFG tech will arrive within an appropriate window of time to get us up and running again. TFG is always so hands on when it comes to helping us which is something we appreciate greatly. We’re even working on finalizing a preventative maintenance program with TFG. We want to start doing that quarterly. Billy’s Boudin and its locations depend on the consistent quality of TFG equipment to provide the home cooked quality Cajun cuisine their customers have come to expect. Contact us today to learn how TFG can help you reach your goals and grow your business.