We’re confident in the quality and reliability of every product we manufacture. That’s why we stand behind our equipment with a two-year warranty for parts and a one-year warranty for labor.

Our customer support connects you directly with our experts online, by phone and in person — whether it’s our exclusive Concierge Service for site surveys, installation and disposal, or our experienced technical support team. We’re available via our Technical Support Hotline for free 24/7/365 inside the U.S. and Canada. Just dial 1-800-417-8405 or email technicalservices@hennypenny.com.

We can help troubleshoot any issues directly over the phone, potentially avoiding an on-site service visit. In fact, our technical support team has helped save customers more than $1 million annually in service call costs. We also have a network of partners across the country that can provide on-site support if needed. See our updated technical support partner map.

Our precision engineering and craftsmanship are unmatched in the industry — and because 100% of our cooking equipment is tested for quality and operational integrity before shipping, you can be confident that anything we build will stand up to the rigors of your kitchen. We’re also proud that more than 60% of our team has been with Henny Penny for a decade or longer — just one more reason our American-made fryers are trusted by the world’s leading brands.

Henny Penny prides itself on responding right away to any problem you may encounter. In fact, if you have an issue that can’t be resolved over the phone, one of our experts will be on-site with Henny Penny-certified parts in 24 hours or less. That’s our promise — to keep you up and running.