Parts & Service Department

Service

  • TFGroup’s service department offers repair service 7 days a week, 365 days per year.
  • Our team of technicians are strategically located within our territory.
  • All of our Service technicians are factory trained and refrigeration certified.
  • On-going training is conducted throughout the year to keep our skills up to date.
  • Our management team reviews each technician’s performance regularly.
  • The office is able to keep in touch with our field service technicians using the latest in digital technology.
  • Our technicians are dedicated Professionals, on-call to assist over the phone and after hours.
  • We offer complete delivery, installation, start up and training.
  • Each of our service vehicles carries a standard stock of replacement parts.
  • We are able to respond to your service call within 24 hours over 95% of the time.
  • To experience quality service call us 504-301-2505 or email us at dispatch@tfgroupllc.com.

service

Parts

parts

  • TFGroup use state-of-the-art technology to ensure that your parts requests are filled accurately and promptly.
  • Our parts department stocks over $1M in spare parts inventory.
  • Our computer system automatically reorders parts stock daily.
  • Our service vans are replenished daily to ensure a “first time” fix with the correct part when you need it.

We also offer:

  •  Auto-ship Program – Enroll in our automated mailing program to regularly receive parts you need to keep your machine operating smoothly.
  • Preventive Maintenance Programs – We replace all gaskets and thoroughly check all operating parts on a scheduled basis.  This can prevent costly maintenance charges and additional spare parts.
  • Service Contracts ­ – Keep your new equipment up to date to maximize profits through warranty.

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